Is replying to online reviews always good? New research shows downside of over-responding
When managers respond to online reviews, it's possible that those responses could actually stimulate additional reviewing activity and an increased number of negative reviews, a new study finds.
from Latest Science News -- ScienceDaily https://ift.tt/2DSp8Ww
from Latest Science News -- ScienceDaily https://ift.tt/2DSp8Ww
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